Courier
MX-C4In-room delivery
- Four lockable compartments, one order each
- Rides lifts and calls the room on arrival
- PIN or room-key unlock at the door
- Docks and charges itself between runs
- Payload
- 40 kg
- Battery
- 12 h
- Speed
- 1.2 m/s
Monadex Hotel Robotics
Your hotel's quietest new team member
Delivery, luggage, housekeeping, F&B and cleaning robots that ride your lifts, call guest rooms and plug into your PMS. We install them, run them and fix them. Your staff get their time back.
Live in 14 days from site survey. No upfront hardware cost.
- from site survey to first live delivery
- 14 days
- from site survey to first live delivery
- on-site engineer response in metro areas
- 4 h
- on-site engineer response in metro areas
- countries installed and serviced
- 30+
- countries installed and serviced
- remote fleet monitoring, every plan
- 24/7
- remote fleet monitoring, every plan
Courier · leaving the lift on a guest floor, 8:12 pm
The lineup
Six robots. One fleet. Every department.
Start with one delivery robot or roll out a full fleet. Every model runs on the same console, the same lift integration and the same support contract. Tap the buttons on a photo to see each robot from every side.
Porter
MX-P2Luggage and bell service
- Carries three large suitcases plus carry-ons
- Meets guests at the kerb or lobby
- Tracks every bag against the booking
- Low deck for easy loading
- Payload
- 120 kg
- Battery
- 10 h
- Speed
- 1.0 m/s
Linen
MX-L1Housekeeping support
- Follows an attendant hands-free
- Moves clean and soiled linen between floors
- Restocks amenity carts from storage
- Counts par levels per floor
- Payload
- 150 kg
- Battery
- 11 h
- Speed
- 1.0 m/s
Server
MX-S4Restaurant, pool and banquet
- Trays with spill-free suspension
- Table numbers from your POS
- Bussing mode for clearing plates
- Indoor and covered outdoor use
- Payload
- 40 kg
- Battery
- 13 h
- Speed
- 1.2 m/s
Concierge
MX-Q1Lobby greeting and wayfinding
- Greets guests in 12 languages
- Walks guests to lifts, outlets and meeting rooms
- Express check-in and key-card dispensing
- Promotes spa, dining and upgrades
- Screen
- 21.5 in
- Battery
- 10 h
- Languages
- 12
Scrub
MX-F1Autonomous floor cleaning
- Scrubs hard floors and vacuums carpet
- Night schedules for lobbies and corridors
- Refills water and empties at its dock
- Coverage map after every shift
- Coverage
- 1,000 m²/h
- Battery
- 5 h
- Tank
- 40 L
By department
Built around how hotels actually work
Robots take the repetitive runs. Your people stay with the guests.
Front office: requests without the walk
Towels, chargers, extra pillows and forgotten toothbrushes go up by robot. The agent keeps the desk staffed while the queue moves.
In-room dining that arrives hot
Courier carries up to four orders per trip in sealed compartments. The guest opens it with a PIN sent by phone call or SMS.
Housekeeping: linen moves itself
Linen follows attendants floor to floor and runs soiled linen to the chute. Fewer cart pushes, fewer back injuries.
F&B outlets: pool, lounge and banquet
Server runs plates and bussing trays so waitstaff can stay at the table.
Lobby: a welcome in 12 languages
Concierge greets arrivals, answers the common questions and walks guests to the lifts or the restaurant.
Engineering: clean floors overnight
Scrub cleans lobbies and corridors between 1 and 5 a.m., then docks itself. Daily reports show every square metre covered.
How it works
From first call to first delivery in two weeks
We handle mapping, lift wiring, PMS setup and staff training. Your team gives us one point of contact and a few hours on day one.
- 01
Site survey (day 1, free)
An engineer walks your floors, checks Wi-Fi, lifts, door widths and thresholds, and recommends a fleet size.
- 02
Mapping and lift integration (days 2–7)
Robots map every floor overnight. We connect to your lifts through the manufacturer API or a small relay module.
- 03
Systems and branding (days 5–10)
We link the PMS, phones and service-request tools, and fit your logo, colours and robot voice.
- 04
Staff training and go-live (days 11–14)
Two short sessions per shift. Front desk, housekeeping and engineering each learn their part in under an hour.
- 05
Run and improve (ongoing)
We watch the fleet 24/7, push software updates monthly and review results with you every quarter.
Fleet console
See every robot, every run, every room
One dashboard for the whole property, or your whole portfolio. On a desktop, a tablet at the front desk, or a phone in the duty manager's pocket. Built on the same Fleet Cloud that runs our photo booth fleet.
Dispatch in two taps
Or let PMS and phone requests dispatch robots automatically.
Live status
Location, battery and task queue for every robot.
Results you can show owners
Delivery times, guest ratings and staff hours saved, by day and by department.
Alerts where you work
WhatsApp, Teams or SMS when a robot needs a hand.
Integrations
Plugs into the systems you already run
No new logins for your team. Requests come in the way they do today and robots pick them up.
Property management
Room status, guest names for greetings and folio charges. Oracle OPERA Cloud, Mews, Cloudbeds, Protel, Apaleo.
Lifts
Robots call, ride and release lifts with guest-first priority. KONE, Otis, Schindler, Mitsubishi Electric, Hyundai, or any lift via relay.
Phones and messaging
The robot rings the room on arrival. Guests can also order by WhatsApp or the hotel app. PBX/SIP, WhatsApp, SMS.
Service operations
Tickets become robot tasks and close themselves on delivery. HotSOS, ALICE, Knowcross, REST API, webhooks.
Pricing
Robots as a service. One monthly fee.
Hardware, installation, software, maintenance, insurance and replacements are all included. Prices in USD per robot per month.
Pilot
$0for 30 days
Try one Courier robot on real guests before you commit.
- +1 Courier robot
- +Full mapping and lift integration
- +Staff training
- +Results report at day 30
- +No contract. We collect it if you say no
Essential
$690/ robot / month
Delivery robots for select-service and midscale hotels.
- +Courier or Server robots
- +Lift integration and phone call-out
- +Fleet console
- +Next-business-day on-site support
- +24-month term
Pro
Most chosen$1,190/ robot / month
Any robot in the lineup, fully integrated, with our fastest support.
- +All six robot models
- +PMS, service-ops and WhatsApp integration
- +4-hour on-site response, 24/7
- +Spare robot on site within 48 h
- +Custom wrap, name and voice
- +Quarterly performance review
Portfolio
Custom
For management companies and owners with 5 or more hotels.
- +Volume pricing across properties
- +Portfolio console and owner reports
- +Dedicated success manager
- +Staged rollout plan
- +Purchase or lease-to-own options
Prefer to buy? Robots from $14,900 outright, with a care plan from $149 a month.Setup fee: $0 on 24-month terms.Local currency billing in SGD, MYR, THB, AED, GBP, EUR, JPY and more.
ROI calculator
What would robots save your hotel?
Move the sliders to match your property. The estimate updates as you go.
Assumes one robot handles about 90 runs a day, on the Pro plan at $1,190 per robot per month.
Net monthly saving
$10,570
- Recommended fleet
- 1 Courier
- Staff hours returned per month
- 490 h
- Value of those hours
- $11,760
- Robot subscription
- $1,190
- Return on spend
- 9.9×
Support
If a robot stops, we show up
Every plan includes remote monitoring around the clock. Most issues are fixed before your team notices.
- remote response, day or night
- 15 min
- remote response, day or night
- certified engineer on site (Pro, metro areas)
- 4 h
- certified engineer on site (Pro, metro areas)
- pre-mapped replacement robot
- 48 h
- pre-mapped replacement robot
- service hubs from Singapore to Los Angeles
- 17
- service hubs from Singapore to Los Angeles
Service hubs: Singapore (HQ), Kuala Lumpur, Bangkok, Jakarta, Ho Chi Minh City, Manila, Tokyo, Seoul, Sydney, Dubai, Riyadh, London, Frankfurt, Paris, Los Angeles, New York and Toronto.
Safety and privacy
Safe around guests, children and pets
Robots slow down near people, stop for anything in their path and never block a fire exit.
Certified hardware
CE, UKCA and FCC marked. Built to ISO 13482 for robots working around people and tested to UL 3300. Fire-alarm integration parks every robot clear of escape routes.
Privacy by design
Cameras are used for navigation only. Faces are blurred on the robot before any image leaves it. Data is handled under GDPR and Singapore's PDPA.
Fully insured
Every subscription includes damage, theft and third-party liability cover for the robots. If a robot scuffs a wall, we pay for the repair.
Sample deployments
What a rollout looks like
Three typical setups by hotel type. We model yours at the site survey.
Business hotel, 300 rooms
Two Couriers and a Scrub. Amenity and in-room dining runs move to robots; Scrub cleans the lobby and two meeting levels every night. Live in 14 days.
Beachfront resort, 450 keys
Porters meet airport transfers and take luggage to the room. Servers run drinks between the pool bar and cabanas. Six robots, live in 3 weeks.
Management company, 12 hotels
One Courier per hotel. Pilot at the flagship, then two hotels a week, with one monthly report across the portfolio. Full rollout in 8 weeks.
One partner for guest experience
Robots, photo booths and venue tech from one team
Monadex also builds Chalkak photo booths and interactive installations for hotels, malls and events. Bundle them on one contract, one console and one support line.
Lobby
Concierge robot plus a branded Chalkak photo booth for guests and weddings.
Ballroom
Server robots for banquets and AI photo booths for events.
Retail
Robots in mall corridors, booths on revenue share in the atrium.
Software
Chalkak OS and the fleet console under one account.
FAQs
001
Do the robots work with our lifts?
Yes. We connect to KONE, Otis, Schindler, Mitsubishi Electric and Hyundai lifts through the manufacturer's API. For older or other lifts we fit a small relay module in the lift controller. It takes about a day and doesn't affect normal lift use.
002
Our hotel is older. Will it still work?
Usually yes. Robots handle thresholds up to 2 cm, ramps up to 8° and corridors down to 80 cm wide. The site survey checks every route before you sign anything.
003
What happens if Wi-Fi drops?
Robots keep their maps on board and finish the current delivery. Each robot also carries a 4G backup connection, so the console stays live.
004
Are robots replacing our staff?
No. They take the long walks and heavy loads. Hotels use the time on guest service, upselling and faster room turns, and the job gets easier for the team.
005
How do guests get their delivery?
The robot calls the room phone or sends an SMS on arrival. The guest enters a PIN on the screen and the right compartment opens. Unclaimed items go back to the front desk after five minutes.
006
What if a robot breaks?
We usually fix it remotely within 15 minutes. If not, an engineer comes on site, within 4 hours on Pro, and a spare robot arrives within 48 hours if needed. Repairs and parts are always included.
007
How long is the contract?
The pilot has no contract. Subscriptions run 24 months, or 12 months at a 15% higher rate. You can add or remove robots at each anniversary.
008
Can we buy the robots instead?
Yes. Robots start at $14,900 to buy outright, with a care plan from $149 a month for software, monitoring and repairs. Portfolio customers can also lease to own.
009
What languages do the robots speak?
Twelve out of the box: English, Mandarin, Cantonese, Malay, Thai, Bahasa Indonesia, Vietnamese, Japanese, Korean, Arabic, French and Spanish. We can record a custom voice for your brand.
Book a free site survey
An engineer visits your hotel, maps the routes and gives you a fleet plan and a fixed monthly price. If it fits, your pilot robot can be live two weeks later.
Tell us what you're planning
Buying a booth, hosting one, or building something for an event.
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