Frequently Asked Questions
Everything you need to know about working with Monadex — from what we build to how we deliver.
Common questions, clear answers.
We work with brands, agencies, and venues across the world to build photo and interactive experiences that perform reliably for years. Below are the questions we hear most often — if you don't see yours, get in touch and we'll answer directly.
Top Questions
What does Monadex do?
We design, build, and operate AI-powered photo and interactive installations for retail spaces, brand activations, and large-scale events. Every system is engineered to drive engagement, increase footfall, and generate measurable on-site revenue.
What kinds of experiences can you build?
Photo booths, smart mirrors, AI-generated portraits, projection mapping, projection domes, RFID interactive displays, interactive walls, mixed-reality headset experiences, and AI-powered movie and game installations — all customisable to your brand.
Where do you operate?
Our installations are deployed across Asia, Europe, the Middle East, and the Americas. A globally distributed cloud backbone ensures consistent low-latency performance and reliable operations everywhere we deploy.
What is the Monadex Stack?
Our proprietary system philosophy and software platform — covering hardware abstraction, real-time control, fleet management, OTA updates, hardware-level security, and self-healing reliability. It's what makes our installations run unattended for years.
How long does it take to deploy a custom experience?
Standard photo booth and brand activation deployments typically launch within 4–8 weeks of brief approval. Larger custom installations vary based on hardware, venue, and creative scope — we share a detailed timeline after the initial discovery call.
Do you offer rentals or only permanent installations?
Both. We support short-term event activations, longer brand campaigns, and permanent revenue-share installations in retail and entertainment venues. We can also build fully bespoke installations for your space.
What kind of support do you provide after launch?
Every deployment is monitored 24/7 from our operations centre. Our technical team is available Mon–Fri, 9AM–6PM (GMT+8) for general support, with on-call engineers responding to critical incidents around the clock.
Can we customise the photos and experience to our brand?
Yes — every visual element is brand-customisable: filters, frames, AI styles, on-screen UI, interactive flows, and physical photo outputs (lenticular, magnetic, mini-strip, newspaper, trading cards). Our creative team handles the integration end to end.
How do you handle data privacy and image rights?
Our infrastructure is SOC 3 certified and ISO/IEC 27001 compliant. Guests opt in to image capture, all media is encrypted in storage, and we configure regional data residency to meet local regulations including GDPR, PDPA, and CCPA.
How do I start a project with Monadex?
Reach out via our contact form with a short brief — venue, audience, goals, and timeline. We'll set up a discovery call within 48 hours to scope the experience, share relevant past work, and put together a tailored proposal.
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Partner with Monadex to build your next experiential project.
