Global Infra & Security

How Monadex keeps booths running: monitoring, remote fixes, offline-first capture and careful handling of guest data.

What is

Support & Technology?

Every Monadex booth reports to our fleet cloud every 30 seconds. If one goes quiet for a minute, we know. Data is encrypted in storage and in transit, and access is set per role. We run the same system on our own booths in Singapore. See the full platform on our software page.

Key Features

Cloud Hosting

Hosted on a major cloud provider, behind a global CDN. Booths keep selling offline and sync when the connection returns.

Security & Data

Encrypted storage and transport, role-based access for every account, and kiosk API keys that can be revoked from the dashboard. Security certifications for the hosting belong to our cloud providers; Monadex itself is not certified.

Fleet Monitoring

Every connected booth sends a heartbeat every 30 seconds with camera, printer and network status. If one goes quiet for a minute, our team gets an alert.

Photo Delivery

Each session gets its own download page, reached by QR code, so guests have their photos on their phone before they leave the booth.

Remote Support

Restart the app, reboot the booth, re-sync settings or push an update from the dashboard. When a person is needed, our engineers connect over a private, authenticated network. No site visit, no open ports on the venue network.

Support Hours

Our technical team works Mon to Fri, 9am to 6pm Singapore time (GMT+8). Live events get an on-site crew for the whole event.

Cuéntanos qué estás planeando

Comprar un fotomatón, acoger uno o crear algo para un evento.

Confían en nosotros